OUR COMMITMENTS CATEGORY 1

A decree dating back to 2012 created by the French Ministry of Tourism classified the Tourist Offices in three categories based on their different modes of operation and the tourist importance of the destination.   The Tourism office classification is a sign of national recognition that guarantees a certain coherence and homogeneity in the services offered by the French holidays destinations.  The Intercommunal Tourism Office of Deauville belongs to the France Tourism Offices network and is classified in Category 1.

Belonging to the Category 1 classification means engaging to:
- To provide an easily accessible reception and information areas.
- Help you with administrative procedures.
- Provide furniture for you to sit.
- Provide free information about the local tourism offer.
- Display and transmit our opening periods in at least two foreign languages.
- Provide a free Wi-Fi access.
- Open at least for 305 days per year (Saturdays and Sundays included during tourist or entertainment seasons).
- Reply your e-mails all year round.
- Ensure a permanent reception service through staff who speak at least two foreign languages.
- Ensure the provision of tourist cards, tourist maps and paper guides.
- Offer a dedicated website in three languages that can be consulted on mobile devices.
- Transmit our tourist information published on paper and translated into at least two foreign languages, about:
• all tourist accommodation sites with at least name, postal address, e-mail address, website, phone number, classification level;
• cultural, natural or leisure tourist monuments or sites with specific rates, opening periods and hours to the public, website, phone number and address;
• events and activities;
• emergency phone numbers.
- Update our tourist information yearly.
- Display emergency telephone numbers outside.
- Show all the high-quality offers of our intervention zone to all clients.
- Give information about the availability of the classified accommodation sites.
- Deal with your claims and assess your satisfaction.
- Offer a tourist information service integrating the new information and communication technologies (social networks, mobile telephony, geo-tracking,...)
- Comply with the requirements of the Tourism Quality Brand
- Provide a reception staff.
- Ensure that the information about the local tourist offer is reliable and up-to-datele.

 

 

SPL de Développement touristique et territorial du Territoire de Deauville is registered to the register of tour and holiday operators with the n. IM014110027.
The financial guarantee is provided by: Covea Caution 10 Boulevard Marie & Alexandre Oyon 72000 Le Mans.
The professional indemnity insurance is placed with: MMA IARD 14 Boulevard Marie et Alexandre Oyon 72030 Le Mans