OUR COMMITMENTS CATEGORY I

By an Order dating from 2012 created by the French Ministry in charge of tourism, Tourist Offices are classified into three categories based on different modes of operation and on taking into account the tourist importance of the destination. The classification of Tourist Offices is a sign of national recognition that guarantees consistency and homogeneity in the services offered across French vacation destinations. The Deauville Intercommunal Tourist Office belongs to the "Offices de Tourisme de France" network and is classified in Category I.

Through this Category I classification, we are committed to :
- Provide you with an easily accessible reception and information area.
- Facilitating your procedures.
- Provide you with furniture to sit down.
- Inform you free of charge about the local tourist offer.
- Display and broadcast our opening times in at least two foreign languages.
- Offer you free access to wifi.
- To be open at least 305 days a year, including Saturdays and Sundays during the tourist season.
- To answer all year long to your mails.
- To ensure a permanent reception service by staff who speak at least two foreign languages.
- To ensure the supply of tourist maps, plans and tourist guides on paper.
- To give you access to our trilingual website dedicated and adapted to the consultation via embedded media.
- To distribute our tourist information also on paper translated into at least two foreign languages relating to :
- all classified tourist accommodations including at least the name of the establishment, postal address, e-mail address, website address, telephone number, classification level;
- monuments and cultural, natural or leisure tourist sites, which may include the indication of prices, periods and opening hours for the public, the website and telephone and postal contact details;
- events and animations;
- emergency telephone numbers.
- Update our tourist information annually.
- Display outside the building the emergency telephone numbers.
- To present all the qualified offer of our intervention zone for all the customers.
- To give you access to the consultation of the availability of classified accommodations.
- To handle your complaints and measure your satisfaction.
- To propose a tourist information service integrating new information and communication technologies (social networks, cell phones, geolocation...).
- Respect the requirements of the Tourism Quality Mark
- To provide you with a tourist advisor.
- To guarantee the reliability and the actuality of the information on the local tourist offer.

 

SPL de Développement touristique et territorial du Territoire de Deauville is registered in the register of travel and stay operators under the number IM014110027.
The financial guarantee is provided by : Covea Caution 10 Boulevard Marie & Alexandre Oyon 72000 Le Mans.
The professional liability insurance is subscribed with : MMA IARD 14 Boulevard Marie et Alexandre Oyon 72030 Le Mans.
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Contact us :
+33 (0)2 31 14 40 00
info@indeauville.fr


Our tourist information offices :

DEAUVILLE TOURISM
Residence de l'Horloge
Quai de l'Impératrice Eugénie
14800 Deauville
See the opening hours

VILLERS-SUR-MER TOURISM
Place Jean Mermoz
14640 Villers-sur-Mer
See the opening hours

BLONVILLE-SUR-MER TOURISM
32 bis avenue Michel d'Ornano
14910 Blonville-sur-Mer
See the opening hours

VILLERVILLE TOURISM
40 rue du General Leclerc
14113 Villerville
See the opening hours

TOUQUES TOURISM
20 Place Lemercier
14800 Touques
See the opening hours

TOURGÉVILLE TOURISM
Promenade Louis Delamare
(behind the first aid station)
14800 Tourgéville
See the opening hours