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OUR COMMITMENTS CATEGORY I

By a Decree dating from 2012 created by the French Ministry of Tourism, the Tourist Offices are classified into three categories based on different operating modes and taking into account the tourist importance of the destination. The classification of Tourist Offices is a sign of national recognition which guarantees consistency and homogeneity in the services offered across French holiday destinations. The Deauville Inter-communal Tourist Office belongs to the "French Tourist Offices" network and is classified in Category I.

Through this Category I classification, we commit to:
- Provide you with an easily accessible reception and information space.
- Facilitate your procedures.
- Offer you furniture to sit on.
- Get free information on the local tourist offer.
- Display and broadcast our opening periods expressed in at least two foreign languages.
- Offer you free access to wifi.
- Be open at least 305 days a year Saturday and Sunday included in tourist or entertainment periods.
- Respond to your mail all year round.
- Provide a permanent reception service run by staff who speak at least two foreign languages.
- Ensure the supply of tourist maps, maps and tourist guides on paper.
- Give you access to our dedicated trilingual website, suitable for consultation via on-board media.
- Distribute our tourist information also on paper medium translated into at least two foreign languages:
• to all classified tourist accommodation with at least the name of the establishment, postal address, e-mail, website address, telephone number, level of classification;
• cultural, natural or leisure monuments and tourist sites which may include the indication of user fees, periods and opening hours to the public, the website and telephone and postal contact details;
• events and entertainment;
• emergency telephone numbers.
- Update our tourist information annually.
- Display emergency telephone numbers outside.
- Present all the qualified offer in our area of ​​intervention for all customers.
- Give you access to the consultation of the availability of classified accommodation.
- Process your complaints and measure your satisfaction.
- Offer a tourist information service integrating new information and communication technologies (social networks, mobile telephony, geolocation ...).
- Respect the requirements of the Tourism Quality Mark
- Make a stay advisor available to you.
- Guarantee the reliability and timeliness of information on the local tourist offer.

SPL of Tourist and Territorial Development of the Territory of Deauville is registered in the register of travel and stay operators under the number IM014110027.
The financial guarantee is provided by: Covea Caution 10 Boulevard Marie & Alexandre Oyon 72000 Le Mans.
Professional liability insurance is taken out with: MMA IARD 14 Boulevard Marie and Alexandre Oyon 72030 Le Mans.