OUR COMMITMENTS CATEGORY I

By an Order dating from 2012 created by the French Ministry in charge of tourism, Tourist Offices are classified into three categories based on different operating modes and taking into account the tourist importance of the destination. The classification of Tourist Offices is a sign of national recognition that guarantees consistency and homogeneity in the services offered across French vacation destinations. The Deauville Intercommunal Tourist Office belongs to the "Offices de Tourisme de France" network and is classified in Category I.

With this Category I classification, we are committed to :
- Provide you with an easily accessible reception and information area.
- Make it easy for you to do business with us.
- Provide seating furniture.
- Provide free information on local tourist attractions.
- Display and publicize our opening times in at least two foreign languages.
- Provide free wifi access.
- Be open at least 305 days a year, including Saturdays and Sundays during tourist or entertainment periods.
- Answer your letters all year round.
- Provide a permanent reception service staffed by people who speak at least two foreign languages.
- Provide maps and tourist guides in hard copy.
- Give you access to our dedicated trilingual website, adapted for consultation via on-board media.
- Distribute our tourist information on paper, translated into at least two foreign languages:
- all classified tourist accommodation, including at least the name of the establishment, postal address, e-mail address, website address, telephone number and classification level;
- monuments and tourist sites of a cultural, natural or leisure nature, which may include an indication of user fees, opening times and periods, website, telephone and postal contact details;
- events and activities;
- emergency telephone numbers.
- Update our tourist information annually.
- Display emergency telephone numbers outside.
- Present the full range of qualified services available in our area for all clienteles.
- Give you access to classified accommodation availability.
- Handle your complaints and measure your satisfaction.
- Offer a tourist information service integrating new information and communication technologies (social networks, mobile telephony, geolocation, etc.).
- Comply with the requirements of the Marque Qualité Tourisme
- Provide you with a tourism advisor.
- Guarantee the reliability and up-to-dateness of local tourist information.

 

SPL de Développement touristique et territorial du Territoire de Deauville is registered as a travel and tourism operator under no. IM014110027.
The financial guarantee is provided by : Covea Caution 10 Boulevard Marie & Alexandre Oyon 72000 Le Mans.
Professional liability insurance is underwritten by : MMA IARD 14 Boulevard Marie et Alexandre Oyon 72030 Le Mans.
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Contact us:
+33 (0)2 31 14 40 00
info@indeauville.fr


Our tourist information offices :

DEAUVILLE TOURISM
Résidence de l'Horloge
Quai de l'Impératrice Eugénie
14800 Deauville
See opening hours

VILLERS-SUR-MER TOURISM
Place Jean Mermoz
14640 Villers-sur-Mer
See opening hours

BLONVILLE-SUR-MER TOURISM
32 bis avenue Michel d'Ornano
14910 Blonville-sur-Mer
See opening hours

VILLERVILLE TOURISM
40 rue du Général Leclerc
14113 Villerville
See opening hours

TOUQUES TOURISM
20 Place Lemercier
14800 Touques
See opening hours

TOURGÉVILLE TOURISM
Promenade Louis Delamare
(behind the first-aid post)
14800 Tourgéville
See opening hours