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GENERAL CONDITIONS OF SALE - ONLINE SHOP www.indeauville.fr
Article 1 - IDENTIFICATION
This website www.indeauville.fr is published by the city of Deauville but the present
general terms and conditions of sale are concluded between any non-commercial natural person
wishing to make a purchase and Deauville Territory, local public company (SPL) of
territorial and tourist development with a share capital of € 604, whose head office is located
Clock Tower Residence - Quai de l'Impératrice Eugénie - 14800 DEAUVILLE
Tel. : + 33 (0) 2 31 14 40 00
www.indeauville.fr
info@deauville.fr
The SPL of territorial and tourist development - Territoire de Deauville is registered at
register of travel and holiday operators under number IMO14170005 - Financial guarantee
GROUPAMA - 5 rue du Center - 93199 NOISY LE GRAND CEDEX
SIRET 824 647 606 000 14
APE Code 7990Z
Intracommunity VAT FR 25 824 647 606
Our "Online Store" service answers your questions from Monday to Friday from 10h to 12h and from
14 p.m. to 18 p.m. on +33 (0) 2 31 14 40 00 or on info@deauville.fr
These general conditions of sale apply to all orders placed with
the SPL of territorial and tourist development - Territory of Deauville for all
articles and services offered on the site www.indeauville.fr by natural persons not
shopping. Consequently, the fact for any person to order a product offered at the
sale on the site www.indeauville.fr implies full acceptance of these conditions
terms of sale of which the Customer acknowledges having read before ordering.
The SPL of territorial and tourist development - Territory of Deauville reserves the possibility
to modify these general conditions of sale at any time. However, the conditions
terms of sale applicable to the order placed by a customer on the site www.indeauville.fr are
those accepted by the customer at the time of placing their order.
The fact for the Customer to check the box "I accept the general conditions of sale" before
proceed to secure payment, constitutes an irrevocable acceptance which cannot be questioned
cause that in the cases exhaustively provided for in these general conditions of sale under
the paragraph "right of withdrawal". The Customer acknowledges by this act having read and understood the
these Conditions and accept them.
Article 2 - PRICES The prices of our products are indicated in euros, all taxes included, excluding participation in costs
shipping. The SPL of territorial and tourist development - Territoire de Deauville reserves
the right to modify its prices at any time but the products will be invoiced on the basis of prices in
in force when the order is registered, subject to product availability.
Article 3 - ORDER
Individual customers can place their order with the SPL for territorial development and
tourist information - Territory of Deauville by internet 24/24.
The ordering process consists of 9 successive steps. Once the product selection
completed, and the basket validated, the Customer must:
- identify himself either by entering his email address and password which are strictly for him
either by mentioning all the information usually requested for a
online registration,
- clearly identify the products selected and inform the possible options indicated on the
website www.indeauville.fr,
- indicate the quantities ordered,
- complete as exhaustively as possible the information necessary for delivery (address
delivery schedule and any restrictions on the accessibility of the delivery location (building, floor,
digital code, etc.),
- indicate the delivery method,
- indicate the method of payment.
Once the payment method has been selected, the Customer must pay for his order on
the secure interface, which will formalize in a firm and definitive manner the sales contract which links it with
the SPL of territorial and tourist development - Territory of Deauville
Any online order implies acceptance of the prices and description of the products available for sale.
and supposes the adhesion without restriction nor reservations to the present general conditions, which are
visible on the pages of the online store of the SPL of territorial and tourist development -
Deauville Territory and can be consulted at any time using a hypertext link. No clause
will not be enforceable against us. The products offered for sale in the online store are those
whose characteristics are described there. If you do not consider yourself sufficiently informed about the
characteristics of the products you wish to buy, you can, prior to any
order, request additional information on these products from the service
" Online Store ".
By placing an order, you implicitly acknowledge having obtained all the information
desired on the nature and characteristics of the products ordered. The sale is deemed
formed during the validation of the order by you. Subject to inherent provisions
to the right of withdrawal you have, any order placed will no longer be subject to
no cancellation or modification.The Customer guarantees that he is fully entitled to use the method of payment chosen for payment
of his order and that his means of payment give access to sufficient funds to cover
the costs resulting from the act of purchase in the SPL territorial development online store
and tourism - Territory of Deauville. The articles remain the property of the SPL of
territorial and tourist development - Territory of Deauville until full payment of the price
Total Price.
Article 4 - ORDER CONFIRMATION
An email is automatically sent to the customer to confirm that the order has been taken.
order provided that the email address indicated in the registration form does not
contains no errors.
The Customer must verify the completeness and conformity of the information he has given. The SPL of
territorial and tourist development - Territoire de Deauville cannot be held responsible
possible input errors and consequences in terms of delay or error in delivery.
In this context, all costs incurred for reshipment will be borne by the Customer.
Article 5 - RIGHT OF WITHDRAWAL
You have a period of 14 clear days from the day after the date of receipt of
products ordered in order to exercise your right of withdrawal, by post or e-mail addressed to the
SPL of territorial and tourist development - Territory of Deauville at the address mentioned in
article 1 of these general conditions of sale. article L 121-17: https://www.service-
public.fr/professionnels-entreprises/vosdroits/R38397
In execution of this right of withdrawal, you must return the products ordered to the SPL of
territorial and tourist development - Territoire de Deauville, the cost of returning these products
being your responsibility, within 14 working days. It is expressly stated that the
products, objects of the right of withdrawal, will only be taken back if they are returned in their packaging
original and in perfect condition for resale. Any product that has been damaged or consumed
partially will not be able in any case to profit from the right of withdrawal envisaged by this article.
Certain products or services are not subject to the right of withdrawal and cannot be
reimbursed:






well made or personalized especially for the consumer;
product which cannot by nature be redirected;
perishable product (food for example) or liable to deteriorate;
goods which have been unsealed by the consumer after delivery and which cannot be
returned for reasons of hygiene or health protection
press (newspapers, periodicals or magazines);
provision of accommodation, transport, catering, leisure activities or
ticket office •
services fully executed before the end of the withdrawal period and the execution of which has
started after the express prior consent of the consumer and express waiver of his
right to retract ;
In case of exercise of the right of withdrawal, the SPL of territorial and tourist development -
Territoire de Deauville agrees to reimburse you for the goods ordered and their initial delivery costs
at the latest within 14 days of the date of receipt of the products subject to the right of withdrawal
by the SPL of territorial and tourist development - Territory of Deauville.
If you do not return your entire order and keep one or more Products
ordered, the amount of the outward delivery costs will not be refunded.
After this period, the partial or total cancellation or modification of the order is no longer
admissible.
Article 6 - AVAILABILITY OF PRODUCTS
The products of the SPL online store for territorial and tourist development - Territory
de Deauville are offered while stocks last. In case of unavailability of a product
after placing the order, we will notify you by e-mail and we will reimburse you
as soon as possible any sum that we would have received in payment for this product, or we
will offer you an equivalent product. The unavailability of a product cannot in any case
result in the award of any penalty or damage and interest whatsoever.
Article 7 - PAYMENT OF PRODUCTS
COMPLETE BANKING ELEMENTS:
To definitively confirm and receive your order, you pay for your online purchases. The
payment on our site is made in cash and in full through the offer of
PAYZEN service provided by LYRA NETWORK - 109 rue de l'Innovation - 31670 LABEGE and
accepts payment by credit card, VISA card, Mastercard, Maestro, E-credit card, Visa
Electron
Payment is immediately due and is made when ordering. Cards issued by
banks domiciled outside France must be bank cards
International.
The invoice corresponding to the products ordered will be sent to you in your package.
Article 8 - DELIVERY - RECEPTION
The delivery areas of the online store of the SPL online store of development
territorial and tourist - Territory of Deauville are:
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Metropolitan France, Monaco and Andorra as well as the following countries: Germany, Australia,
Austria, Belgium, Bulgaria, Canada, China, Cyprus, South Korea, Croatia, Denmark,
Spain, Estonia, Finland, Greece, Hong-Kong, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania,
United Kingdom, Singapore, Slovakia, Slovenia, Sweden, Switzerland, Thailand, USA
The ordered articles are sent to the address indicated by the Customer in the form of
site payment www.indeauville.fr, or in the "My Account" section
The delivery costs are your responsibility. They are invoiced in addition to the sale price of the products and are
calculated per order, depending on the delivery address and the weight of the package. The SPL of
territorial and tourist development - Territoire de Deauville cannot group 2 or more
separate orders. You will have to pay shipping costs for each of them.
In the event of an order to a country other than mainland France, customs duties or
other local taxes (local VAT, customs tax, import duties, etc.) are likely to be
due. These rights are the exclusive responsibility of the customer and are their sole responsibility as long
in terms of declarations as payment to the competent authorities.
The products are delivered to the address indicated by you at the latest 30 days after the order in
line. The responsibility of the SPL for territorial and tourist development - Territoire de Deauville
as for the delivery obligation, will be released once he has delivered the products ordered to
the address given to him. Any delivery delays do not give the right to
the buyer to cancel the current order, to refuse the goods or to claim
damages
The processing time for your order is 4 working days from the receipt of your
payment. To this deadline, is added the delivery time by La Poste which varies according to the address
destination. In the event of a strike by La Poste, other national routing services or
international, disruption or climatic incidents, delivery times may be
lying down. The SPL of territorial and tourist development - Territory of Deauville is relieved of
any responsibility for a possible delay in delivery due to an incorrect address or to
dysfunctions of national or international courier transport services.
It is your responsibility, in case of lack, deterioration or non-compliance, of the products received
to issue precise reservations on delivery and at the latest, within 3 working days of delivery,
by post or e-mail to the carrier or La Poste.
Article 9 - Order tracking
The Customer can at any time consult the status of his order by consulting the "My
account "on the site www.indeauville.fr. For more information, the Customer can at any time
contact the "Online Store" service to be informed of the tracking of your order.
Article 10 - RESPONSIBILITY OF DEAUVILLE TOURISME AND LEGAL GUARANTEES
Products sold by the SPL of territorial and tourist development - Territoire de Deauville
comply with current French legislation. SPL development responsibility
and tourism - Territoire de Deauville cannot be held liable for non-compliance with the
legislation of the country where the products are delivered. It is your responsibility to check with the authorities
local, the possibilities of importing or using the products you wish to order.
Likewise, it is your responsibility to verify that the products ordered correspond to your needs. The photographs illustrating the description of the products do not enter into the contractual field, and do not
could, therefore, engage the responsibility of the SPL for territorial and tourist development -
Deauville territory. Within the framework of the above rules, the territorial development SPL
and tourism - Territoire de Deauville is the guarantor of the conformity of products to the contract in the
legal guarantees. Thus, the SPL of territorial and tourist development - Territoire de
Deauville guarantees the products sold against any lack of conformity of the product (articles L. 217-1
and following of the consumer code) and any defect or hidden defect (articles 1641 to 1648 of
Civil Code). If you believe that the delivered products were tainted by defect or defects, you
must notify the SPL of territorial and tourist development - Territoire de Deauville by
registered letter with acknowledgment of receipt as soon as possible, specifying the nature and
the extent of the alleged defect or defect and providing all the supporting documents as to the reality of
these. If it turns out that the products delivered were defective or tainted, then the
SPL of territorial and tourist development - Territory of Deauville undertakes to replace
free of charge or to reimburse all products recognized as defective or vitiated by
bear all costs of returning the products.
You have a period of two years from the delivery of the Product to act in application
of the legal guarantee of conformity.
In this case, you can choose between repairing or replacing the Product, subject to
cost conditions provided for in article L217-9 of the Consumer Code.
You are exempt from reporting proof of the existence of the Product's lack of conformity during
twenty-four (24) months following the delivery of the Product.
It is recalled that the legal guarantee of conformity applies regardless of the possible
commercial guarantee which could be granted to you by the manufacturer or the SPL of development
territorial and tourist - Territory of Deauville.
Furthermore, you can decide to implement the warranty against hidden defects in the
thing sold within the meaning of article 1641 of the Civil Code. In this case, you can choose
between the resolution of the sale or a reduction in the sale price in accordance with article 1644 of
Civil Code.
- Article L217-4 of the Consumer Code: The seller delivers a product in conformity with the contract and responds
defects of conformity existing at the time of delivery. It also responds to defects in
conformity resulting from the packaging, the assembly instructions or the installation when this has
was charged to him by the contract or was carried out under his responsibility.
- Article L217-5 of the Consumer Code: The product conforms to the contract:
1. If it is suitable for the use normally expected of a similar good and, if applicable:
- if it corresponds to the description given by the seller and has the qualities that it has
presented to the buyer in the form of a sample or model;
- if it has the qualities that a buyer can legitimately expect with regard to the declarations
made by the seller, the producer or his representative, especially in the
advertising or labeling;
2. Or if it has the characteristics defined by mutual agreement by the parties or is suitable for
any special purpose sought by the buyer, brought to the knowledge of the seller and that the latter has
accepted.
- Article L217-12 of the Consumer Code: The action resulting from the lack of conformity lapses
by two years from the delivery of the goods.- Article L217-16 of the Consumer Code: When the buyer asks the seller, during the
during the commercial guarantee granted to him during the acquisition or repair of a
movable property, repair covered by the warranty, any downtime of at least
seven days is added to the duration of the remaining warranty. This period starts to count
of the buyer's intervention request or the provision for repair of the goods in
cause, if this provision is made after the request for intervention.
- Article 1641 of the Civil Code: The seller is bound by the guarantee for hidden defects in the thing
sold which make it unfit for the use for which it is intended, or which reduce this use so much,
that the purchaser would not have acquired it, or would have given that a lower price, if he had known them.
- Article 1648 al 1 of the Civil Code: The action resulting from latent defects must be brought by
the purchaser within two years from the discovery of the defect.
Article 11 - PERSONAL INFORMATION
Site Clients www.indeauville.fr.disposent at any time of a right of access, modification,
rectification and deletion of data concerning them pursuant to article 34 of the law "
data processing and freedoms "of January 6, 1978 modified by the law of August 6, 2004.
In order to preserve your privacy, the SPL for territorial and tourist development - Territoire de
Deauville undertakes to:
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-
-
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Do not give your personal information to third parties and use it only in the context of
the “Online Shop” activity of the website.
Secure the personal data that you communicate to us.
Allow you to modify your personal data by visiting the store in
line, section My account
Give you the possibility of deleting the data concerning you by sending us an e-
mail to info@deauville.fr
The SPL of territorial and tourist development - Territoire de Deauville informs its Customers
that it is responsible for the processing of this personal and / or personal information.
Article 12 - APPLICABLE LAW AND JURISDICTIONAL JURISDICTION
All sales made by the SPL for territorial and tourist development - Territoire de
Deauville are governed by French law.
The competent court in the event of litigation will be that of the place of domicile of the defendant or, at the choice of the
requestor, the actual delivery location of the Product.
The Website complies with French law, and in no case, the development SPL
and tourism - Territoire de Deauville gives no guarantee of compliance with the legislation
applicable to you, as soon as you access the Website from other countries. Article 13 - SETTLEMENT OF DIFFERENTS
In accordance with the provisions of the Consumer Code concerning the amicable settlement of
litigation, the SPL of territorial and tourist development - Territoire de Deauville joins the Service
the FEVAD e-commerce mediator (Federation of e-commerce and distance selling)
whose contact details are as follows: 60 rue de la Boétie - 75008 Paris -
http://www.mediateurfevad.fr/. After consumers' prior written approach to the
SPL of territorial and tourist development - Territory of Deauville, the Service of the Mediator
can be seized for any consumer dispute whose settlement would not have resulted. For
find out how to refer the matter to the Mediator, click here. http://www.mediateurfevad.fr/